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The web site support.cyfex.com states the following, "Welcome to the Support Center." I noticed that the webpage stated " In order to streamline support requests and better serve you, we utilize a support ticket system." They also said " Every support request is assigned a unique ticket number which you can use to track the progress and responses online. Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login. Helpdesk software - powered by osTicket. it will take a second!." The meta header had osTicket as the first optimized keyword. This keyword is followed by Customer support system and support ticket system which isn't as urgent as osTicket.